You're seated at a restaurant table when your waiter accidentally stumbles and spills lasagna onto your favorite jacket. How do you respond?If you're human, your first impulse probably is rage. If you're emotionally developed, you probably suppress the anger in order to attend to the immediate requirements of clean-up. Later, hopefully still holding anger in check, you'll work with the restaurant manager to assess damage to the jacket. If the manager has a proper sense of responsibility, he or she will clean or replace the garment and seek ways to prevent recurrence of the accident.Do you demand that the manager fire a waiter who made a mistake? Do you want the restaurant to quit serving ...