Pacesetter performance

Solomon Associates' pacesetter performance program is designed to deliver improvement in net cash margin by focusing on three factors: measure, manage, and maximize.The figure shows the four phases of the process, each designed to advance the technical understanding of performance gaps and move the organization through the "management of change" process. The process balances the technical skills needed to improve performance with the change-management skills needed to achieve sustainable improvements. Click here to enlarge imageProblem solving is a critical skill for achieving performance improvements. The program focuses on these phases:Phase 1—Diagnosis. Phase 1 uses Solomon&...

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